Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
 
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
 
What types of Payment methods do you accept?
Pesapal & Mpesa Till No.
 
What are your delivery options?
For more information, please visit the Shipping & Delivery page.
 
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at [hiddentreasureafrica@gmail.com]
 
Where do you ship from?
Primarily we ship out from fulfillment centers in Industrial area. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
 
I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at [hiddentreasureafrica@gmail.com] and we’ll get you sorted!